Privacy Policy
Last updated: June 2026
YAFEX Inc. ("YAFEX", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI maintenance diagnosis platform.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This includes: • Contact information (name, email address, company name) • Usage data and interaction logs within the YAFEX platform • Machine manuals, work orders, and maintenance documentation you upload • Technical information such as IP address, browser type, and device information
2. How We Use Your Information
We use the information we collect to: • Provide, maintain, and improve our AI maintenance diagnosis services • Process your requests and respond to your inquiries • Send you technical notices, updates, and support messages • Monitor and analyse usage patterns to improve user experience • Comply with legal obligations
3. Data Storage and Security
Your data is stored on US-based infrastructure. We implement industry-standard security measures including: • Encryption in transit (TLS) and at rest • Access controls limiting who can view your data • Regular security audits and vulnerability assessments • No cross-client data sharing — your manuals and work orders are yours only
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at sales@yafex.io. Upon account termination, we will delete your data within 30 days unless required by law to retain it longer.
5. Third-Party Services
We use select third-party services to operate our platform (such as cloud infrastructure providers). These providers are contractually bound to protect your data and may not use it for their own purposes. We do not sell your personal data to third parties.
6. Your Rights
Depending on your location, you may have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Object to or restrict processing of your data • Data portability To exercise these rights, contact us at sales@yafex.io.
7. Cookies
We use essential cookies to operate our platform and analytics cookies to understand how users interact with our service. You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of YAFEX after changes take effect constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: YAFEX Inc. 300 Delaware Ave, Ste 210 #368 Wilmington, DE 19801, United States Email: sales@yafex.io
Questions about our privacy practices? Contact us